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Research, Development, Deployment & Support |
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Research |
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Research is the most key ingredient for any product development. We spend nearly half of our manpower on research activities at any given time. The key areas of research are Enterprise Telephony (TDM/SIP/H.323), speech recognition, digital encryption, video communication (H.264) and healthcare (HL7,CDA).
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Development |
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We design & develop products based on the foundation of our research output. A detailed description of the products can be seen
here.
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Deployment |
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Deployment of the above products for various applications needs top notch domain experience as well as product familiarity. We usually have product architects and developers involved in end users deployment, which is practically unheard of in enterprise solutions. But our rather unusual practice results in high domain knowledge for product architects and developers, as well as high quality/reliability for the deployment and high satisfaction for the customers. We can pass the buck to no one.
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Support |
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Products need support, often on 24x7 basis. We have 24x7 phone support catering to different SLAs. Unlike large companies, our customers are not led through an endless maze when it comes to complex field problems. If the first level support can't solve the problem within the time specified in the SLA, the problem gets escalated to product development team.
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